Emergency Help Abroad – Austria

Find essential emergency contacts, medical support details, and British Embassy assistance for Austria. This guide helps UK travellers stay safe, act quickly, and handle urgent situations with reliable, up-to-date information.

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Crime & Punishment

Crime & Legal Awareness

A concise overview of the key laws, legal expectations and enforcement practices travellers should understand before visiting Austria — including behaviours that may be acceptable in the UK but carry stricter penalties or different interpretations abroad.

1. STRICT DRUG, WEAPON & ALCOHOL LAWS

• Possessing, using or trafficking illegal drugs can lead to fines or imprisonment.

• Carrying weapons, including knives or pepper spray, without authorisation is illegal.

• Drinking alcohol in certain public areas may be restricted by local regulations.

• Drink-driving laws are strict, with low alcohol limits and high penalties.

• Attempting to bring illegal substances into Austria can result in immediate arrest.

2. RESPECT FOR CULTURE, PUBLIC MORALS & ENVIRONMENT

• Austria values cultural etiquette — respectful behaviour is expected in musical venues, churches and museums.

• Littering in public spaces, alpine trails or lakeside areas is prohibited.

• Damaging natural parks, meadows or forested areas can lead to penalties.

• Modest attire is recommended in religious sites.

• Vandalism or damaging public property is a criminal offence.

3. PUBLIC BEHAVIOUR & CIVIL ORDER

• Police may request identification; carry your passport or a copy.

• Pickpocketing can occur in busy urban areas — remain vigilant.

• Public drunkenness or disorderly behaviour may result in fines.

• Scams targeting tourists exist around transport hubs — stay alert.

• Bribing police or officials is illegal and can lead to prosecution.

4. TRAVEL, TRANSPORT & ADMINISTRATIVE OFFENCES

• Public transport requires valid tickets — inspectors issue on-the-spot fines.

• Speeding, seatbelt rules and mobile phone restrictions while driving are strictly enforced.

• Winter equipment (snow chains/tyres) may be required by law.

• Parking violations can lead to fines or towing.

• Overstaying Schengen limits may result in penalties or entry bans.

5. PHOTOGRAPHY, DRONE & SECURITY RESTRICTIONS

• Drone use is regulated and often requires registration.

• Photography may be restricted in museums, palaces and cultural institutions.

• Avoid photographing military buildings, border areas or security sites.

• Always respect privacy when photographing individuals.

6. ENVIRONMENTAL & SAFETY LAWS

• Removing plants, stones or natural materials from protected areas is illegal.

• Hiking off marked trails can be dangerous and may result in fines.

• Swimming in restricted lakes or rivers is not permitted.

• Lighting fires in forests or mountain regions is controlled or banned.

• Ignoring avalanche warnings or mountain safety rules can be an offence.

7. RESPECT FOR NATURE, CULTURE & HERITAGE SITES

• Damaging heritage buildings, monuments or archaeological sites is illegal.

• Entering restricted castle areas, caves or ruins without permission is forbidden.

• Removing cultural artefacts or historic items is prohibited.

• Purchasing items made from protected species is illegal.

What You Shouldn’t Do!

What You Shouldn’t Do - Behaviours Travellers Should Avoid.

These are important behaviours and actions to avoid to stay respectful, safe and aligned with local expectations. Remember that what feels relaxed or acceptable in the UK may carry very different cultural or legal implications in Austria.

Don’t jaywalk, as fines can be issued even on quiet streets.

Don’t ignore quiet hours, especially in residential buildings and small villages.

Don’t litter in parks, lakes or hiking trails, as Austria takes cleanliness seriously.

Don’t play loud music on trains or mountain viewpoints, where calm is expected.

Don’t underestimate alpine hiking risks, and avoid trails without proper footwear and weather checks.

Don’t swim in lakes outside designated areas, or where boat traffic is heavy.

Don’t touch or disturb wildlife, including deer and marmots.

Don’t smoke where prohibited, particularly inside cafés and near public transport stops.

Don’t rely solely on cards, as rural huts and smaller cafés may take cash only.

Don’t disrespect churches, where modest clothing and quiet behaviour are expected.

Don’t cycle on pedestrian-only paths, especially in busy city centres.

Don’t enter private meadows or farmland, particularly during grazing season.

Don’t assume shops are open on Sundays, as many businesses close.

Don’t underestimate sun exposure at altitude, especially while skiing.

Don’t drive fast on mountain roads, where sharp bends and narrow lanes require caution.

Don’t use drones without permission, especially in alpine areas.

Don’t feed ducks or fish in lakes, which disrupts ecosystems.

Don’t ignore avalanche warnings, particularly in winter.

Don’t stand on fragile alpine vegetation, which recovers slowly.

Don’t treat service staff casually, as politeness and greetings matter.

British Embassy - Consulate

British Embassy & Consular Support

The British Embassy provides assistance to UK nationals, including help with passports, emergencies and consular enquiries.

British Embassy Vienna (Main Office)

Address: Jauresgasse 12, 1030 Vienna, Austria

Telephone: +43 (0)1 716 130

Official website:https://www.gov.uk/world/austria

Full list: https://www.gov.uk/world/austria

The image shown is for illustration only. Always rely on the address and contact details provided above when seeking embassy assistance.

Local Emergency Numbers

Emergency Services & Response Numbers

Use the following numbers for police, fire and medical emergencies.

• Police: 133

• Fire: 122

• Ambulance: 144

• European Emergency Number: 112

Tourist Police & Assistance

Tourist Support & Local Assistance Services

Tourist police and assistance lines can help visitors with safety concerns and local guidance.

• Tourist assistance is available in Vienna and other major cities.

• Local tourist information centres provide safety advice and help.

The FCDO

FCDO & Travel Support

Foreign, Commonwealth & Development Office (FCDO) – 24/7 Global Helpline

  • Telephone (from abroad): +44 (0)20 7008 5000

Keep this number stored in your phone and written down separately in case your mobile is lost or stolen.

The UK Foreign, Commonwealth & Development Office (FCDO) provides essential consular support to British nationals abroad. This includes help with lost or stolen passports, information on local laws and legal processes, and guidance during medical issues, crime, or major emergencies. When local circumstances make it difficult to reach a British Embassy or Consulate, travellers can also contact the FCDO’s 24/7 global helpline for immediate advice and support.

https://www.gov.uk/guidance/contact-the-fcdo

Travel Insurance Emergency Line

Travel  Insurance Support & Emergency Assistance

Contact your travel-insurance provider’s 24-hour emergency assistance line immediately in the event of illness, accident, serious injury or theft.

  • Have your policy number, location and a contact telephone number ready when you call.
UK Honorary Consuls

Additional Consular Assistance

Honorary Consuls offer limited support in regions where the British Embassy is not present.

Where applicable, details are listed here: https://www.gov.uk/world/austria

Health & Medical Emergencies

Emergency Medical Care & Support

This information explains how to access urgent medical help and emergency treatment.

Using GHIC / EHIC:  Global Health Insurance Card/European Health Insurance Card

Austria accepts GHIC/EHIC for medically necessary treatment in public healthcare facilities.

NHS GHIC information: https://www.nhs.uk/ghic

If you need medical help:

• Call 144 or 112 in an emergency.

• Visit hospitals, doctors’ offices or urgent-care centres depending on your needs.

• Carry your passport, GHIC/EHIC and travel-insurance details.

Healthcare Overview

Local Healthcare System & Treatment Options

Below is an overview of public and private healthcare services, including what travellers can expect when accessing medical care.

Austria’s healthcare system is modern, reliable and accessible nationwide. GHIC/EHIC provides coverage for necessary public treatment, but private care may require upfront payment or insurance. The country’s alpine environment carries risks such as avalanches, falls and rapid weather changes — UK travellers should ensure their travel insurance covers winter sports, mountain rescue and repatriation where applicable.

Lost or Stolen Passport

Passport Replacement & Emergency Travel Documents

Follow these steps if your passport is lost or stolen, including how to apply for an Emergency Travel Document.

If Your Passport Is Lost Or Stolen

  • Report the loss or theft to the local police as soon as possible and obtain a written report.
  • Contact the British Embassy or the British Consulate General (their contact details are on the tab above, British Embassy - Consulate) for assistance or an Emergency Travel Document (ETD).
  • You can begin some processes online: https://www.gov.uk/emergency-travel-document
  • Notify your travel-insurance provider.

You may need passport photos, proof of travel plans and to pay a fee for the ETD.