Emergency Help Abroad – Chile

Find essential emergency contacts, medical support details, and British Embassy assistance for Chile. This guide helps UK travellers stay safe, act quickly, and handle urgent situations with reliable, up-to-date information.

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Crime & Punishment

Crime & Legal Awareness

A concise overview of the key laws, legal expectations and enforcement practices travellers should understand before visiting Chile — including behaviours that may be acceptable in the UK but carry stricter penalties or different interpretations abroad.

1. STRICT DRUG, WEAPON & ALCOHOL LAWS

• Possession, use or trafficking of illegal drugs is a serious offence, with long prison sentences.

• Carrying weapons, including certain knives or sprays, is prohibited without lawful reason.

• Drink-driving laws are strict and strictly enforced.

• Bringing illegal substances into or out of Chile leads to immediate arrest.

• Alcohol consumption is restricted in some public areas; police may intervene if behaviour becomes disorderly.

2. RESPECT FOR CULTURE, PUBLIC MORALS & ENVIRONMENT

• Respect is expected when visiting churches, Indigenous sites and remote communities.

• Littering in urban areas, beaches or national parks can lead to fines.

• Public displays of affection are usually acceptable but may be less welcomed in conservative areas.

• Graffiti or vandalism of public or cultural property is a criminal offence.

• Always respect Indigenous customs, including in Mapuche and Atacameño regions.

3. PUBLIC BEHAVIOUR & CIVIL ORDER

• Police can request identification — carry your passport or a clear copy.

• Petty crime, including bag-snatching, pickpocketing and theft, can occur in busy neighbourhoods.

• Avoid walking alone late at night in quiet streets or parks.

• Demonstrations occur in major cities — foreigners should avoid involvement.

• Attempting to bribe police or officials is illegal.

4. TRAVEL, TRANSPORT & ADMINISTRATIVE OFFENCES

• Public transport requires valid tickets — fare evasion may lead to fines.

• Road conditions vary; always follow speed limits and driving laws.

• Only use official taxis or reputable apps; avoid unregistered or unofficial vehicles.

• Overstaying your visa or tourist permit can lead to fines or denied exit.

• Some regions, including near the Bolivian or Peruvian borders, may restrict access without proper permits.

5. PHOTOGRAPHY, DRONE & SECURITY RESTRICTIONS

• Avoid photographing police stations, military bases, border facilities or key infrastructure.

• Drone use is regulated and requires registration in many areas; flying near airports or crowded zones is prohibited.

• In Indigenous communities, always ask permission before photographing people or ceremonies.

• Museums and historic buildings may have photography restrictions — check signage.

6. ENVIRONMENTAL & SAFETY LAWS

• Removing rocks, flora or volcanic materials from protected areas is illegal.

• Hiking off marked trails in national parks such as Torres del Paine can be dangerous and may incur penalties.

• Lighting fires is highly restricted, especially during summer — forest fire risk is significant.

• Swimming in rivers or lakes with strong currents or glacial temperatures is risky.

• Damaging marine ecosystems, including tide pools and coastal habitats, is prohibited.

7. RESPECT FOR NATURE, CULTURE & HERITAGE SITES

• Damaging archaeological sites, petroglyphs, or historic buildings is a criminal offence.

• Removing fossils, artefacts or natural materials from heritage zones is illegal.

• Entering Indigenous land without permission is forbidden.

• Purchasing souvenirs made from endangered species is prohibited.

What You Shouldn’t Do!

What You Shouldn’t Do - Behaviours Travellers Should Avoid.

These are important behaviours and actions to avoid to stay respectful, safe and aligned with local expectations. Remember that what feels comfortable or commonplace in the UK may not be interpreted the same way in Chile.

Don’t underestimate distances between destinations, as Chile stretches thousands of kilometres north to south.

Don’t ignore weather conditions in Patagonia, where strong winds and sudden storms are common.

Don’t hike in Torres del Paine or other parks without adequate gear, maps and clothing.

Don’t treat the Atacama Desert like a casual day trip, and always carry water and protection from sun and cold nights.

Don’t join protests or demonstrations, which can be unpredictable and sometimes confrontational.

Don’t drink tap water without checking, especially in remote or rural areas.

Don’t underestimate the strength of UV radiation, particularly at high altitudes and in the desert.

Don’t leave valuables visible in cars, especially at viewpoints or trailheads.

Don’t stray from marked paths in national parks, to protect fragile ecosystems and avoid hazards.

Don’t attempt to cross mountain passes in winter without local advice, as snow closures are common.

Don’t take photos of military bases or strategic infrastructure, such as border posts.

Don’t litter in parks, lakes or wilderness areas, as Chile takes conservation seriously.

Don’t ignore tsunami evacuation signs in coastal towns, particularly in a seismically active country.

Don’t bring fruit, plants or animal products across borders without checking biosecurity rules.

Don’t rely solely on card payments in very small towns, where cash is still used widely.

Don’t disregard local instructions about swimming in rivers, lakes or the Pacific, where currents are cold and strong.

Don’t underestimate altitude around the Andes, especially on high plateau routes.

Don’t cycle or drive recklessly on coastal or mountain roads, which may lack barriers.

Don’t treat indigenous communities or their crafts as mere photo props, and show respect when visiting their territories.

Don’t assume all parts of Santiago are equally safe at night, and seek local advice on where to go.

British Embassy - Consulate

British Embassy & Consular Support

The British Embassy provides assistance to UK nationals, including help with passports, emergencies and consular enquiries.

British Embassy Santiago (Main Office)

Address: Avenida El Bosque Norte 0125, Floor 7, Las Condes, Santiago, Chile

Telephone: +56 2 2370 4100

Official website: https://www.gov.uk/world/chile

Full list: https://www.gov.uk/world/chile

The image shown is for illustration only. Always rely on the address and contact details provided above when seeking embassy assistance.

Local Emergency Numbers

Emergency Services & Response Numbers

Use the following numbers for police, fire and medical emergencies.

• Police (Carabineros): 133

• Ambulance (SAMU): 131

• Fire Service: 132

Tourist Police & Assistance

Tourist Support & Local Assistance Services

Tourist police and assistance lines can help visitors with safety concerns and local guidance.

• Some major cities have tourist-focused police support, especially around central districts.

• Local tourism offices can provide safety guidance and contact numbers.

The FCDO

FCDO & Travel Support

Foreign, Commonwealth & Development Office (FCDO) – 24/7 Global Helpline

  • Telephone (from abroad): +44 (0)20 7008 5000

Keep this number stored in your phone and written down separately in case your mobile is lost or stolen.

The UK Foreign, Commonwealth & Development Office (FCDO) provides essential consular support to British nationals abroad. This includes help with lost or stolen passports, information on local laws and legal processes, and guidance during medical issues, crime, or major emergencies. When local circumstances make it difficult to reach a British Embassy or Consulate, travellers can also contact the FCDO’s 24/7 global helpline for immediate advice and support.

https://www.gov.uk/guidance/contact-the-fcdo

Travel Insurance Emergency Line

Travel  Insurance Support & Emergency Assistance

Contact your travel-insurance provider’s 24-hour emergency assistance line immediately in the event of illness, accident, serious injury or theft.

  • Have your policy number, location and a contact telephone number ready when you call.
UK Honorary Consuls

Additional Consular Assistance

Honorary Consuls offer limited support in regions where the British Embassy is not present.

Details (where applicable) are listed here: https://www.gov.uk/world/chile

Health & Medical Emergencies

Emergency Medical Care & Support

This information explains how to access urgent medical help and emergency treatment.

Using GHIC / EHIC:  Global Health Insurance Card/European Health Insurance Card

Chile does not accept GHIC/EHIC — travellers must rely on insurance or personal funds for treatment.

NHS GHIC information: https://www.nhs.uk/ghic

If you need medical help:

• Call SAMU (131) in an emergency.

• Use reputable private hospitals in cities for better-quality care.

• Carry your passport, insurance documents and a payment method.

Healthcare Overview

Local Healthcare System & Treatment Options

Below is an overview of public and private healthcare services, including what travellers can expect when accessing medical care.

Chile’s healthcare system is modern in major cities, with high-quality private hospitals and well-equipped clinics. Rural and remote regions — including Patagonia, Atacama and the Andes — have limited medical access, so travellers should ensure their insurance covers evacuation and repatriation. Earthquake activity, altitude and extreme weather are also risks to consider during trips.

Lost or Stolen Passport

Passport Replacement & Emergency Travel Documents

Follow these steps if your passport is lost or stolen, including how to apply for an Emergency Travel Document.

If Your Passport Is Lost Or Stolen

  • Report the loss or theft to the local police as soon as possible and obtain a written report.
  • Contact the British Embassy or the British Consulate General (their contact details are on the tab above, British Embassy - Consulate) for assistance or an Emergency Travel Document (ETD).
  • You can begin some processes online: https://www.gov.uk/emergency-travel-document
  • Notify your travel-insurance provider.

You may need passport photos, proof of travel plans and to pay a fee for the ETD.