Emergency Help Abroad – Croatia

Find essential emergency contacts, medical support details, and British Embassy assistance for Croatia. This guide helps UK travellers stay safe, act quickly, and handle urgent situations with reliable, up-to-date information.

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Crime & Punishment

Crime & Legal Awareness

A concise overview of the key laws, legal expectations and enforcement practices travellers should understand before visiting Croatia — including behaviours that may be acceptable in the UK but carry stricter penalties or different interpretations abroad.

1. STRICT DRUG, WEAPON & ALCOHOL LAWS

• Possession, use or trafficking of illegal drugs can lead to heavy fines or imprisonment.

• Carrying weapons, including certain knives or sprays, without justification is illegal.

• Drinking alcohol in public areas is restricted in many cities.

• Drink-driving laws are strict, with low alcohol limits and strong enforcement.

• Bringing illegal substances into Croatia results in immediate arrest.

2. RESPECT FOR CULTURE, PUBLIC MORALS & ENVIRONMENT

• Respectful behaviour is expected at churches, monasteries and cultural sites.

• Littering in public areas, beaches or national parks can result in fines.

• Damaging natural environments, including protected islands and caves, is illegal.

• Modest attire is recommended in religious settings.

• Vandalism and graffiti are criminal offences.

3. PUBLIC BEHAVIOUR & CIVIL ORDER

• Police may ask for ID — carry your passport or a copy.

• Petty theft can occur in tourist hotspots — remain vigilant.

• Public disorder or aggressive behaviour may result in fines or arrest.

• Be cautious in nightlife areas; drink spiking can occur.

• Bribing police or officials is illegal.

4. TRAVEL, TRANSPORT & ADMINISTRATIVE OFFENCES

• Speed limits, seatbelt rules and driving laws are strictly enforced.

• Public transport requires valid tickets — fines are issued on the spot.

• Parking violations or illegal camping can lead to penalties.

• Overstaying Schengen limits can result in fines or bans.

• Using mobile phones while driving without hands-free is illegal.

5. PHOTOGRAPHY, DRONE & SECURITY RESTRICTIONS

• Drone regulations apply — flying near airports, crowds or protected zones is prohibited.

• Some historical buildings and museums restrict photography.

• Avoid photographing military areas or secure facilities.

• Always respect individuals’ privacy when taking photos.

6. ENVIRONMENTAL & SAFETY LAWS

• Removing stones, flora or shells from protected areas and islands is illegal.

• Swimming outside designated zones or in dangerous currents is risky.

• Starting fires in forests or parks is strictly controlled, especially in summer.

• Hiking off marked trails in national parks can attract fines.

• Feeding wildlife or damaging marine habitats is prohibited.

7. RESPECT FOR NATURE, CULTURE & HERITAGE SITES

• Damaging or climbing on historic sites, ruins or UNESCO areas is illegal.

• Removing artefacts or natural materials from cultural locations is prohibited.

• Entering archaeological sites or caves without guidance or permission is not allowed.

• Buying items made from endangered species is illegal.

What You Shouldn’t Do!

What You Shouldn’t Do - Behaviours Travellers Should Avoid.

These are important behaviours and actions to avoid to stay respectful, safe and aligned with local expectations. Remember that what feels comfortable or commonplace in the UK may not be interpreted the same way in Croatia.

Don’t swim outside designated areas, especially near boat lanes.

Don’t sit or climb on fragile city walls, particularly in Dubrovnik.

Don’t litter at beaches or coves, as fines apply in protected areas.

Don’t underestimate sea urchins, and consider water shoes in rocky coves.

Don’t treat national parks like open playgrounds, and stay on marked trails.

Don’t ignore strong winds (bura), which can disrupt ferries and make driving difficult.

Don’t leave valuables in parked cars, especially near popular viewpoints.

Don’t handle or remove marine life, including starfish and shells.

Don’t walk barefoot on old town stones after rain, as they become slippery.

Don’t drive without checking ferry schedules, especially between islands.

Don’t dive or snorkel without checking local rules, particularly in protected waters.

Don’t haggle excessively, as many prices are fixed.

Don’t swim during thunderstorms, which roll in quickly.

Don’t disrespect churches, where quiet and modest dress are expected.

Don’t feed seagulls or stray cats, particularly in historic centres.

Don’t assume all beaches are sandy, and plan footwear accordingly.

Don’t rely solely on cards, particularly in smaller towns.

Don’t ignore signage about “private” waterfronts, often attached to hotels.

Don’t climb on rocks at sunset view spots, where falls are common.

Don’t underestimate summer heat, especially inland.

British Embassy - Consulate

British Embassy & Consular Support

The British Embassy provides assistance to UK nationals, including help with passports, emergencies and consular enquiries.

British Embassy Zagreb (Main Office)

Address: Ivana Lučića 4, 10000 Zagreb, Croatia

Telephone: +385 (0)1 6009 100

Official website: https://www.gov.uk/world/croatia

Full list: https://www.gov.uk/world/croatia

The image shown is for illustration only. Always rely on the address and contact details provided above when seeking embassy assistance.

Local Emergency Numbers

Emergency Services & Response Numbers

Use the following numbers for police, fire and medical emergencies.

• Police, Fire & Ambulance: 112

• Police (direct): 192

• Fire Service: 193

• Ambulance: 194

Tourist Police & Assistance

Tourist Support & Local Assistance Services

Tourist police and assistance lines can help visitors with safety concerns and local guidance.

• Seasonal tourist police operate in Split, Dubrovnik, Zagreb and major coastal areas.

• Tourist information centres provide extra support and advice.

The FCDO

FCDO & Travel Support

Foreign, Commonwealth & Development Office (FCDO) – 24/7 Global Helpline

  • Telephone (from abroad): +44 (0)20 7008 5000

Keep this number stored in your phone and written down separately in case your mobile is lost or stolen.

The UK Foreign, Commonwealth & Development Office (FCDO) provides essential consular support to British nationals abroad. This includes help with lost or stolen passports, information on local laws and legal processes, and guidance during medical issues, crime, or major emergencies. When local circumstances make it difficult to reach a British Embassy or Consulate, travellers can also contact the FCDO’s 24/7 global helpline for immediate advice and support.

https://www.gov.uk/guidance/contact-the-fcdo

Travel Insurance Emergency Line

Travel  Insurance Support & Emergency Assistance

Contact your travel-insurance provider’s 24-hour emergency assistance line immediately in the event of illness, accident, serious injury or theft.

  • Have your policy number, location and a contact telephone number ready when you call.
UK Honorary Consuls

Additional Consular Assistance

Honorary Consuls offer limited support in regions where the British Embassy is not present.

Where available, details can be found at: https://www.gov.uk/world/croatia

Health & Medical Emergencies

Emergency Medical Care & Support

This information explains how to access urgent medical help and emergency treatment.

Using GHIC / EHIC:  Global Health Insurance Card/European Health Insurance Card

Croatia accepts GHIC/EHIC for medically necessary treatment in public hospitals and clinics.

NHS GHIC information: https://www.nhs.uk/ghic

If you need medical help:

• Call 112 for emergencies.

• Use public hospitals for GHIC/EHIC; private facilities require insurance or payment.

• Carry your passport, GHIC/EHIC and insurance documents.

Healthcare Overview

Local Healthcare System & Treatment Options

Below is an overview of public and private healthcare services, including what travellers can expect when accessing medical care.

Croatia has a reliable healthcare system and good medical facilities in major towns and cities. GHIC/EHIC covers essential public treatment, but private clinics require insurance or payment. Travellers should be cautious when swimming, hiking or sailing due to changeable coastal conditions and summer heat. Insurance covering medical transport and repatriation is recommended.

Lost or Stolen Passport

Passport Replacement & Emergency Travel Documents

Follow these steps if your passport is lost or stolen, including how to apply for an Emergency Travel Document.

If Your Passport Is Lost Or Stolen

  • Report the loss or theft to the local police as soon as possible and obtain a written report.
  • Contact the British Embassy or the British Consulate General (their contact details are on the tab above, British Embassy - Consulate) for assistance or an Emergency Travel Document (ETD).
  • You can begin some processes online: https://www.gov.uk/emergency-travel-document
  • Notify your travel-insurance provider.

You may need passport photos, proof of travel plans and to pay a fee for the ETD.