Emergency Help Abroad – Dubai

Find essential emergency contacts, medical support details, and British Embassy assistance for Dubai. This guide helps UK travellers stay safe, act quickly, and handle urgent situations with reliable, up-to-date information.

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Crime & Punishment

Crime & Legal Awareness

A concise overview of the key laws, legal expectations and enforcement practices travellers should understand before visiting Dubai — including behaviours that may be acceptable in the UK but carry stricter penalties or different interpretations abroad.

1. STRICT DRUG, WEAPON & ALCOHOL LAWS

• Dubai has a zero-tolerance policy on drugs — possession (even trace amounts) can lead to long prison sentences.

• Some prescription medications require prior approval; bringing restricted medicines without documentation can lead to detention.

• Carrying weapons, including knives or sprays, is prohibited without authorisation.

• Alcohol can only be consumed in licensed venues; drinking in public is illegal.

• Drink-driving is a criminal offence with severe penalties.

2. RESPECT FOR CULTURE, PUBLIC MORALS & ENVIRONMENT

• Dubai follows Islamic cultural norms — modest dress is expected in malls, public areas and religious sites.

• Public displays of affection, swearing or rude gestures can attract police attention.

• Disrespecting religion, cultural symbols or the UAE leadership is a criminal offence.

• Littering beaches, streets or deserts is prohibited and carries fines.

• Vandalism or damaging public property is treated seriously.

3. PUBLIC BEHAVIOUR & CIVIL ORDER

• Police may request identification — carry your passport or a copy.

• Public drunkenness or disorderly behaviour may result in arrest.

• Photography or filming people without consent can lead to legal issues.

• Criticising the government or posting offensive social-media content is punishable.

• Avoid confrontations — insulting behaviour is a criminal offence.

4. TRAVEL, TRANSPORT & ADMINISTRATIVE OFFENCES

• Speeding, tailgating and dangerous driving attract heavy fines.

• Jaywalking is illegal and enforced in busy districts.

• Public transport requires a valid Nol card — fare evasion results in fines.

• Overstaying your visa can lead to fines or detention.

• Using unlicensed taxis (“private lifts”) is unsafe and not recommended.

5. PHOTOGRAPHY, DRONE & SECURITY RESTRICTIONS

• Photographing government buildings, airports, military sites or certain bridges is prohibited.

• Drone use requires registration and permission; flying in restricted zones is illegal.

• Always seek consent before photographing people, especially families.

• Some cultural and religious sites ban or restrict photography.

6. ENVIRONMENTAL & SAFETY LAWS

• Removing sand, shells or items from beaches is prohibited.

• Feeding wildlife (including camels, birds or desert animals) is discouraged.

• Swimming outside designated areas or ignoring safety flags is dangerous.

• Desert excursions require proper guides; venturing off-road without preparation is unsafe.

• Lighting fires in desert areas may require permission.

7. RESPECT FOR NATURE, CULTURE & HERITAGE SITES

• Damaging archaeological sites, museums or protected cultural areas is illegal.

• Removing artefacts or historic items is prohibited.

• Climbing on monuments, mosques or heritage structures is not allowed.

• Buying or exporting endangered-species products is illegal.

What You Shouldn’t Do!

What You Shouldn’t Do - Behaviours Travellers Should Avoid.

These are important behaviours and actions to avoid to stay respectful, safe and aligned with local expectations. Remember that what feels relaxed or acceptable in the UK may carry very different cultural or legal implications in Dubai.

Don’t show excessive public affection, such as kissing or intimate touching, which can lead to complaints or legal issues.

Don’t wear very revealing clothing in malls, public streets or traditional areas, and keep shoulders and knees covered away from beach clubs or hotel pools.

Don’t drink alcohol outside licensed venues, and avoid carrying open drinks in public spaces.

Don’t drive or be in charge of a vehicle after drinking, as zero-tolerance drink-driving laws apply.

Don’t bring illegal drugs into the country, including small amounts or residue; penalties are extremely severe.

Don’t post insulting or sensitive content on social media, especially about local authorities, religion or individuals.

Don’t take photos of people, government buildings, airports or military areas without clear permission.

Don’t swear, gesture rudely or argue aggressively in public, as offensive behaviour is taken seriously.

Don’t ignore modesty expectations during Ramadan, such as public eating, drinking or smoking in daylight hours.

Don’t share hotel rooms with a partner if this conflicts with local regulations, especially outside major tourist areas.

Don’t attempt to use VPNs or prohibited apps without checking legal implications, as cyber laws are strict.

Don’t litter on beaches or public spaces, as fines for littering are high.

Don’t eat or drink on the Metro, where consumption is banned and fines apply.

Don’t assume all beaches permit bikinis, and respect signage on family or local beaches.

Don’t conduct public photography sessions with drones, unless you have the proper authorisations.

Don’t discuss sensitive political topics openly, especially in public or with people you don’t know well.

Don’t disrespect mosques, including entering without appropriate dress or talking loudly nearby.

Don’t jaywalk across busy highways or multi-lane roads, which is dangerous and can incur fines.

Don’t ignore extreme heat warnings in summer, and avoid prolonged outdoor activity in midday hours.

British Embassy - Consulate

British Embassy & Consular Support

The British Embassy provides assistance to UK nationals, including help with passports, emergencies and consular enquiries.

British Embassy Abu Dhabi (Main Office)

Address: King Abdullah bin Abdulaziz Al Saud Street, Abu Dhabi, UAE

Telephone: +971 (0)2 610 1100

British Consulate General Dubai

Address: Al Seef Road, Bur Dubai, Dubai, UAE

Telephone: +971 (0)4 309 4444

Official website: https://www.gov.uk/world/united-arab-emirates

Full UK representation: https://www.gov.uk/world/united-arab-emirates

The image shown is for illustration only. Always rely on the address and contact details provided above when seeking embassy assistance.

Local Emergency Numbers

Emergency Services & Response Numbers

Use the following numbers for police, fire and medical emergencies.

• Police: 999

• Fire: 997

• Ambulance: 998

• Coastguard / Marine Rescue: 996

Tourist Police & Assistance

Tourist Support & Local Assistance Services

Tourist police and assistance lines can help visitors with safety concerns and local guidance.

• Dubai Tourist Police operate in key tourist zones including Downtown, Marina and Jumeirah.

• Contact via 999 or ask your hotel for the nearest unit.

• Tourist information centres can also provide support and local guidance.

The FCDO

FCDO & Travel Support

Foreign, Commonwealth & Development Office (FCDO) – 24/7 Global Helpline

  • Telephone (from abroad): +44 (0)20 7008 5000

Keep this number stored in your phone and written down separately in case your mobile is lost or stolen.

The UK Foreign, Commonwealth & Development Office (FCDO) provides essential consular support to British nationals abroad. This includes help with lost or stolen passports, information on local laws and legal processes, and guidance during medical issues, crime, or major emergencies. When local circumstances make it difficult to reach a British Embassy or Consulate, travellers can also contact the FCDO’s 24/7 global helpline for immediate advice and support.

https://www.gov.uk/guidance/contact-the-fcdo

Travel Insurance Emergency Line

Travel  Insurance Support & Emergency Assistance

Contact your travel-insurance provider’s 24-hour emergency assistance line immediately in the event of illness, accident, serious injury or theft.

  • Have your policy number, location and a contact telephone number ready when you call.
UK Honorary Consuls

Additional Consular Assistance

Honorary Consuls offer limited support in regions where the British Embassy is not present.

Where applicable, details are available here: https://www.gov.uk/world/united-arab-emirates

Health & Medical Emergencies

Emergency Medical Care & Support

This information explains how to access urgent medical help and emergency treatment.

Using GHIC / EHIC:  Global Health Insurance Card/European Health Insurance Card

The UAE does not accept GHIC/EHIC — travellers must rely on insurance or personal funds.

NHS GHIC information: https://www.nhs.uk/ghic

If you need medical help:

• Call 998 or 999 in an emergency.

• Use reputable private hospitals or clinics.

• Carry your passport, insurance documents and payment method.

Healthcare Overview

Local Healthcare System & Treatment Options

Below is an overview of public and private healthcare services, including what travellers can expect when accessing medical care.

Dubai offers world-class private medical care with modern hospitals and clinics. Treatment can be expensive, so comprehensive travel insurance covering medical care, evacuation and repatriation is essential. Climate conditions such as high temperatures, dehydration risk and strong sun exposure require precautions, especially for outdoor activities and desert excursions.

Lost or Stolen Passport

Passport Replacement & Emergency Travel Documents

Follow these steps if your passport is lost or stolen, including how to apply for an Emergency Travel Document.

If Your Passport Is Lost Or Stolen

  • Report the loss or theft to the local police as soon as possible and obtain a written report.
  • Contact the British Embassy or the British Consulate General (their contact details are on the tab above, British Embassy - Consulate) for assistance or an Emergency Travel Document (ETD).
  • You can begin some processes online: https://www.gov.uk/emergency-travel-document
  • Notify your travel-insurance provider.

You may need passport photos, proof of travel plans and to pay a fee for the ETD.