Emergency Help Abroad – Kenya

Find essential emergency contacts, medical support details, and British Embassy assistance for Kenya. This guide helps UK travellers stay safe, act quickly, and handle urgent situations with reliable, up-to-date information.

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Crime & Punishment

Crime & Legal Awareness

A concise overview of the key laws, legal expectations and enforcement practices travellers should understand before visiting Kenya — including behaviours that may be acceptable in the UK but carry stricter penalties or different interpretations abroad.

1. STRICT DRUG, WEAPON & ALCOHOL LAWS

• Possession or trafficking of illegal drugs carries severe penalties including long prison sentences.

• Carrying weapons (including knives or sprays) without lawful authority is illegal.

• Alcohol laws vary by region; drinking in public may be restricted.

• Drink-driving is strictly enforced and can lead to arrest.

• Attempting to bring illegal drugs into the country results in immediate prosecution.

2. RESPECT FOR CULTURE, PUBLIC MORALS & ENVIRONMENT

• Kenya is culturally diverse — respectful dress is expected in villages, markets and religious sites.

• Public displays of affection may cause offence in some areas.

• Littering in national parks, beaches or public spaces is punishable by fines.

• Damaging wildlife habitats or removing plants is illegal.

• Disrespecting religious sites or ceremonies may lead to police action.

3. PUBLIC BEHAVIOUR & CIVIL ORDER

• Police may request ID — travellers should carry their passport or a copy.

• Theft, bag-snatching and robbery can occur in cities and crowded areas.

• Avoid walking alone at night in Nairobi, Mombasa and other urban centres.

• Participation in political demonstrations is strongly discouraged and may be dangerous.

• Bribery is illegal and can lead to serious consequences.

4. TRAVEL, TRANSPORT & ADMINISTRATIVE OFFENCES

• Road conditions vary; speeding, reckless driving and seatbelt violations are enforced.

• Using unlicensed taxis or motorcycle taxis may be unsafe — choose reputable providers.

• Overloading vehicles and ignoring road rules can result in fines.

• Overstaying your visa can lead to fines or deportation.

• Entering restricted border regions without permission is prohibited.

5. PHOTOGRAPHY, DRONE & SECURITY RESTRICTIONS

• Photographing military sites, government buildings or airports is prohibited.

• Drone usage requires permissions — unlicensed use is illegal.

• Photography may be restricted in some cultural villages and protected parks.

• Always request permission before photographing individuals.

6. ENVIRONMENTAL & SAFETY LAWS

• Removing plants, rocks, shells or wildlife from parks or reserves is illegal.

• Feeding wild animals, especially monkeys and baboons, is prohibited.

• Swimming in rivers or lakes can be dangerous due to currents and wildlife.

• Hiking in closed areas or ignoring ranger warnings is unsafe and may be fined.

• Starting fires in protected areas is strictly controlled.

7. RESPECT FOR NATURE, CULTURE & HERITAGE SITES

• Damaging archaeological sites or cultural monuments is illegal.

• Unauthorized entry into heritage sites or conservation areas is prohibited.

• Purchasing or exporting items made from endangered species is illegal.

• Respect local customs, traditional villages and sacred cultural locations.

What You Shouldn’t Do!

What You Shouldn’t Do - Behaviours Travellers Should Avoid.

These are important behaviours and actions to avoid to stay respectful, safe and aligned with local expectations. Remember that what feels familiar or harmless in the UK may be perceived through a different cultural lens in Kenya.

Don’t feed wildlife, as it’s dangerous and illegal in national parks.

Don’t wander from your vehicle on safari, unless your guide clearly instructs you to do so.

Don’t take close-up photos of Maasai or local communities without permission.

Don’t ignore park rangers’ instructions, especially near elephants, lions or buffalo.

Don’t walk alone at night, particularly in Nairobi and Mombasa.

Don’t display valuables openly, to avoid attracting attention.

Don’t rely on tap water, and use bottled or filtered water instead.

Don’t approach stray dogs or animals, due to the risk of rabies.

Don’t assume all beaches are safe for swimming, as currents and marine wildlife vary.

Don’t buy ivory or wildlife products, which is illegal and heavily penalised.

Don’t disrespect cultural norms, particularly around dress in villages or rural areas.

Don’t ignore malaria precautions, especially in coastal and lowland regions.

Don’t overestimate mobile coverage, particularly on safari routes.

Don’t wander into slum areas, unless with a reputable guide.

Don’t take photos of government buildings or checkpoints, which may be restricted.

Don’t leave belongings in vehicles, as break-ins are possible in tourist areas.

Don’t haggle aggressively in markets, where respectful bargaining is preferred.

Don’t underestimate distances between safari lodges, and always plan fuel carefully.

Don’t travel without checking road conditions, especially in rainy season.

Don’t ignore sun and heat exposure, which can escalate quickly on game drives.

British Embassy - Consulate

British Embassy & Consular Support

The British Embassy provides assistance to UK nationals, including help with passports, emergencies and consular enquiries.

British High Commission Nairobi (Main Office)

Address: Upper Hill Road, Nairobi, Kenya

Telephone: +254 (0)20 287 3000

Official website: https://www.gov.uk/world/kenya

Full list: https://www.gov.uk/world/kenya

The image shown is for illustration only. Always rely on the address and contact details provided above when seeking embassy assistance.

Local Emergency Numbers

Emergency Services & Response Numbers

Use the following numbers for police, fire and medical emergencies.

• Police, Fire & Ambulance (main line): 999

• Secondary Emergency Number: 112

• Tourist Police (regional): Ask locally for the nearest office

Tourist Police & Assistance

Tourist Support & Local Assistance Services

Tourist police and assistance lines can help visitors with safety concerns and local guidance.

• Tourist Police operate in Nairobi, Mombasa and major tourist regions.

• Hotels and safari lodges can provide the nearest contact numbers.

The FCDO

FCDO & Travel Support

Foreign, Commonwealth & Development Office (FCDO) – 24/7 Global Helpline

  • Telephone (from abroad): +44 (0)20 7008 5000

Keep this number stored in your phone and written down separately in case your mobile is lost or stolen.

The UK Foreign, Commonwealth & Development Office (FCDO) provides essential consular support to British nationals abroad. This includes help with lost or stolen passports, information on local laws and legal processes, and guidance during medical issues, crime, or major emergencies. When local circumstances make it difficult to reach a British Embassy or Consulate, travellers can also contact the FCDO’s 24/7 global helpline for immediate advice and support.

https://www.gov.uk/guidance/contact-the-fcdo

Travel Insurance Emergency Line

Travel  Insurance Support & Emergency Assistance

Contact your travel-insurance provider’s 24-hour emergency assistance line immediately in the event of illness, accident, serious injury or theft.

  • Have your policy number, location and a contact telephone number ready when you call.
UK Honorary Consuls

Additional Consular Assistance

Honorary Consuls offer limited support in regions where the British Embassy is not present.

Where applicable, details can be found here: https://www.gov.uk/world/kenya

Health & Medical Emergencies

Emergency Medical Care & Support

This information explains how to access urgent medical help and emergency treatment.

Using GHIC / EHIC:  Global Health Insurance Card/European Health Insurance Card

Kenya does not accept GHIC/EHIC — all treatment must be paid for or covered by insurance.

NHS GHIC information: https://www.nhs.uk/ghic

If you need medical help:

• Call 999 or 112 in an emergency.

• Use reputable private hospitals in Nairobi, Mombasa or coastal resorts.

• Carry your passport, insurance details and payment method.

Healthcare Overview

Local Healthcare System & Treatment Options

Below is an overview of public and private healthcare services, including what travellers can expect when accessing medical care.

Kenya has a mixed healthcare system with higher-quality private hospitals in major cities and variable standards in rural areas. Medical treatment often requires upfront payment. Emergency medical evacuation from safari regions or remote areas can be expensive, making comprehensive travel insurance essential. Travellers should take precautions against tropical illnesses and ensure vaccinations are up to date before travel.

Lost or Stolen Passport

Passport Replacement & Emergency Travel Documents

Follow these steps if your passport is lost or stolen, including how to apply for an Emergency Travel Document.

If Your Passport Is Lost Or Stolen

  • Report the loss or theft to the local police as soon as possible and obtain a written report.
  • Contact the British Embassy or the British Consulate General (their contact details are on the tab above, British Embassy - Consulate) for assistance or an Emergency Travel Document (ETD).
  • You can begin some processes online: https://www.gov.uk/emergency-travel-document
  • Notify your travel-insurance provider.

You may need passport photos, proof of travel plans and to pay a fee for the ETD.