Emergency Help Abroad – Malaysia

Find essential emergency contacts, medical support details, and British Embassy assistance for Malaysia. This guide helps UK travellers stay safe, act quickly, and handle urgent situations with reliable, up-to-date information.

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Crime & Punishment

Crime & Legal Awareness

A concise overview of the key laws, legal expectations and enforcement practices travellers should understand before visiting Malaysia — including behaviours that may be acceptable in the UK but carry stricter penalties or different interpretations abroad.

1. STRICT DRUG, WEAPON & ALCOHOL LAWS

• Malaysia has extremely strict drug laws — trafficking carries the death penalty.

• Possession or use of illegal drugs can lead to long prison sentences and corporal punishment.

• Carrying weapons, including some knives and sprays, is heavily restricted.

• Alcohol is widely available in many areas, but some states and Muslim-majority zones impose tighter rules.

• Drink-driving laws are strict and penalties are severe.

2. RESPECT FOR CULTURE, PUBLIC MORALS & ENVIRONMENT

• Malaysia is a multicultural, majority Muslim country — modest dress is expected in mosques and conservative areas.

• Public displays of affection may cause offence, especially outside major tourist hubs.

• Disrespecting religious sites, symbols or ceremonies is taken very seriously.

• Littering in cities, beaches or national parks can result in fines.

• Graffiti and vandalism are criminal offences.

3. PUBLIC BEHAVIOUR & CIVIL ORDER

• Police may request identification — carry your passport or a clear copy.

• Petty theft, bag-snatching and scams can occur in busy areas and on public transport.

• Avoid walking alone late at night in poorly lit streets or isolated areas.

• Participation in political demonstrations or protests is strongly discouraged for foreigners.

• Attempting to bribe officials is illegal and can worsen your situation.

4. TRAVEL, TRANSPORT & ADMINISTRATIVE OFFENCES

• Road conditions vary; speeding, seatbelt and helmet laws are enforced.

• Riding motorbikes or scooters without a helmet or valid licence is illegal and may invalidate insurance.

• Using unlicensed taxis can be risky — use reputable taxi firms or ride-hailing apps.

• Overstaying your visa or entry permission can lead to fines, detention or bans.

• Entering restricted border zones or security areas without authorisation is prohibited.

5. PHOTOGRAPHY, DRONE & SECURITY RESTRICTIONS

• Photographing military facilities, police stations, border areas or strategic infrastructure is prohibited.

• Drone use is regulated and may require permission; flying near airports or government sites is banned.

• Some mosques and religious buildings restrict photography — always check signage.

• Ask permission before photographing people, especially in rural communities or during religious events.

6. ENVIRONMENTAL & SAFETY LAWS

• Removing coral, shells or sand from beaches and marine parks is illegal.

• Feeding wildlife, including monkeys and marine animals, is discouraged and may be restricted.

• Swimming in rivers or waterfalls can be dangerous due to strong currents and hidden hazards.

• Hiking in national parks or jungle areas without following marked trails or guidance is risky.

• Lighting fires in forests or protected areas is tightly controlled.

7. RESPECT FOR NATURE, CULTURE & HERITAGE SITES

• Damaging caves, temples, historic buildings or archaeological sites is illegal.

• Entering sacred or indigenous lands without permission is forbidden.

• Removing artefacts, stones or natural materials from protected sites is prohibited.

• Buying souvenirs made from protected species is illegal and items may be confiscated.

What You Shouldn’t Do!

What You Shouldn’t Do - Behaviours Travellers Should Avoid.

These are important behaviours and actions to avoid to stay respectful, safe and aligned with local expectations. Remember that what feels everyday or familiar in the UK may follow different norms and expectations in Malaysia.

Don’t wear revealing clothing in mosques, and always use provided robes or scarves.

Don’t show public affection excessively, particularly in conservative areas.

Don’t disrespect prayer times, especially around mosques.

Don’t ignore red flag warnings on beaches, where currents can be strong.

Don’t feed monkeys, especially in Batu Caves and parks.

Don’t drink tap water, except in major hotels.

Don’t touch people on the head, a sensitive gesture in some communities.

Don’t point with your finger, using your thumb instead.

Don’t bring or use illegal drugs, as penalties are extremely severe.

Don’t leave valuables visible in cars, especially near hiking areas.

Don’t take photos of government buildings, where restrictions may apply.

Don’t step on offerings or incense, particularly in temples.

Don’t ignore dress codes at rural longhouses, where modesty is appreciated.

Don’t underestimate jungle trekking risks, and always use guides.

Don’t rely solely on cards, particularly in markets.

Don’t swim at beaches known for jellyfish, without checking conditions.

Don’t handle coral or marine life, especially in protected islands.

Don’t forget mosquito precautions, especially in rainforest regions.

Don’t discard food waste outdoors, as it attracts wildlife.

Don’t underestimate tropical downpours, which can disrupt travel instantly.

British Embassy - Consulate

British Embassy & Consular Support

The British Embassy provides assistance to UK nationals, including help with passports, emergencies and consular enquiries.

British High Commission Kuala Lumpur (Main Office)

Address: 185 Jalan Ampang, 50450 Kuala Lumpur, Malaysia

Telephone: +60 (0)3 2170 2200

Official website: https://www.gov.uk/world/malaysia

Other Posts (where applicable):

• Some regions are supported by Honorary Consuls — see full list online.

Full list:

https://www.gov.uk/world/malaysia

The image shown is for illustration only. Always rely on the address and contact details provided above when seeking embassy assistance.

Local Emergency Numbers

Emergency Services & Response Numbers

Use the following numbers for police, fire and medical emergencies.

• Police and Ambulance: 999

• Fire and Rescue: 994

• Mobile networks (general emergency): 112

Tourist Police & Assistance

Tourist Support & Local Assistance Services

Tourist police and assistance lines can help visitors with safety concerns and local guidance.

• Tourist Police are present in some major cities and tourist areas — ask at your hotel for local contact numbers.

• Tourism information centres can provide safety advice and local emergency contacts.

The FCDO

FCDO & Travel Support

Foreign, Commonwealth & Development Office (FCDO) – 24/7 Global Helpline

  • Telephone (from abroad): +44 (0)20 7008 5000

Keep this number stored in your phone and written down separately in case your mobile is lost or stolen.

The UK Foreign, Commonwealth & Development Office (FCDO) provides essential consular support to British nationals abroad. This includes help with lost or stolen passports, information on local laws and legal processes, and guidance during medical issues, crime, or major emergencies. When local circumstances make it difficult to reach a British Embassy or Consulate, travellers can also contact the FCDO’s 24/7 global helpline for immediate advice and support.

https://www.gov.uk/guidance/contact-the-fcdo

Travel Insurance Emergency Line

Travel  Insurance Support & Emergency Assistance

Contact your travel-insurance provider’s 24-hour emergency assistance line immediately in the event of illness, accident, serious injury or theft.

  • Have your policy number, location and a contact telephone number ready when you call.
UK Honorary Consuls

Additional Consular Assistance

Honorary Consuls offer limited support in regions where the British Embassy is not present.

Where UK Honorary Consuls operate in Malaysia, details can be found here:

https://www.gov.uk/world/malaysia

Health & Medical Emergencies

Emergency Medical Care & Support

This information explains how to access urgent medical help and emergency treatment.

Using GHIC / EHIC:  Global Health Insurance Card/European Health Insurance Card

Malaysia is not part of the GHIC/EHIC scheme — these cards give no entitlement to free or reduced-cost healthcare. Travellers must rely on private insurance or personal funds.

NHS GHIC information:

https://www.nhs.uk/ghic

If you need medical help:

• Call 999 (or 112) in a life-threatening emergency.

• Use reputable private hospitals or clinics in Kuala Lumpur and major cities for better facilities.

• Carry your passport, insurance documents and a payment method.

Healthcare Overview

Local Healthcare System & Treatment Options

Below is an overview of public and private healthcare services, including what travellers can expect when accessing medical care.

Malaysia offers a mix of public hospitals and modern private medical centres, especially in Kuala Lumpur and larger cities. Standards in private facilities are generally good, but treatment often requires upfront payment. As GHIC/EHIC is not valid, UK travellers should carry comprehensive insurance covering medical care, evacuation and repatriation, particularly if visiting rural jungle areas, islands or adventure destinations.

Lost or Stolen Passport

Passport Replacement & Emergency Travel Documents

Follow these steps if your passport is lost or stolen, including how to apply for an Emergency Travel Document.

If Your Passport Is Lost Or Stolen

  • Report the loss or theft to the local police as soon as possible and obtain a written report.
  • Contact the British Embassy or the British Consulate General (their contact details are on the tab above, British Embassy - Consulate) for assistance or an Emergency Travel Document (ETD).
  • You can begin some processes online: https://www.gov.uk/emergency-travel-document
  • Notify your travel-insurance provider.

You may need passport photos, proof of travel plans and to pay a fee for the ETD.