Emergency Help Abroad – New Caledonia

A practical emergency reference for UK travellers in New Caledonia, offering quick access to vital contact numbers, consular help, medical services and safety essentials so you can navigate the islands with confidence and clarity.

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Crime & Punishment

Crime & Legal Awareness

A concise overview of the key laws, legal expectations and enforcement practices travellers should understand before visiting New Caledonia — including behaviours that may be acceptable in the UK but carry stricter penalties or different interpretations abroad.

1. STRICT DRUG, WEAPON & ALCOHOL LAWS

• Possession or trafficking of illegal drugs can result in severe penalties, including long prison sentences.

• Carrying weapons, knives or restricted items without authorisation is illegal.

• Drink-driving is strictly enforced, with high fines and potential arrest.

• Public intoxication or disorderly behaviour may attract police attention.

• Supplying alcohol to minors or breaking local alcohol-sales restrictions can lead to penalties.

2. RESPECT FOR CULTURE, PUBLIC MORALS & ENVIRONMENT

• Kanak customs and traditions are central to community life; disrespecting cultural rules can cause serious offence.

• Dress modestly when visiting tribal areas or villages.

• Public indecency or explicit behaviour is not tolerated.

• Littering or damaging lagoons, beaches or protected forests may result in fines.

• Removing cultural artefacts or entering tribal lands without permission is prohibited.

3. PUBLIC BEHAVIOUR & CIVIL ORDER

• Police may request identification — carry your passport or a photocopy.

• Violent incidents and protests can occur, particularly linked to political tensions — avoid demonstrations entirely.

• Theft, especially in Nouméa, occurs in busy areas — keep valuables secure.

• Aggressive behaviour, shouting or disputes may escalate quickly.

• Failure to follow police instructions can lead to immediate detention.

4. TRAVEL, TRANSPORT & ADMINISTRATIVE OFFENCES

• Driving without a valid licence or insurance is illegal and heavily penalised.

• Road accidents must be reported — leaving the scene is a serious offence.

• Rural roads can be unlit and hazardous at night; avoid travelling after dark.

• Using unlicensed taxis or informal transport can lead to disputes or safety risks.

• Overstaying visas or failing to comply with entry rules may lead to fines.

5. PHOTOGRAPHY, DRONE & SECURITY RESTRICTIONS

• Photographing tribal ceremonies, people or homes requires permission.

• Drones are regulated; unauthorised drone use may lead to confiscation or fines.

• Avoid photographing government, police or military installations.

• Some cultural and sacred sites forbid photography entirely.

• Filming protests, conflicts or police activity can attract unwanted attention.

6. ENVIRONMENTAL & SAFETY LAWS

• Removing coral, marine life or shells from protected lagoon zones is illegal.

• Feeding wildlife — including turtles and reef fish — is prohibited in many areas.

• Entering protected lagoons or nature reserves outside designated zones may lead to penalties.

• Open fires require permission and may be banned during dry seasons.

• Ignoring cyclone, earthquake or tsunami warnings can put travellers at significant risk.

7. RESPECT FOR NATURE, CULTURE & HERITAGE SITES

• Climbing or disturbing sacred Kanak sites is strictly forbidden.

• Removing plants, volcanic stones or natural materials from heritage areas is illegal.

• Damaging traditional huts, carvings or community structures is treated seriously.

• Trespassing in tribal areas without authorisation can lead to confrontation.

• Disregarding conservation rules in the UNESCO-listed lagoon may result in fines or removal.

What You Shouldn’t Do!

What You Shouldn’t Do - Behaviours Travellers Should Avoid.

These are important behaviours and actions to avoid to stay respectful, safe and aligned with local expectations. Remember that what feels ordinary or routine in the UK may be understood quite differently in New Caledonia.

Don’t buy, use or transport illegal drugs — penalties are severe.

Don’t disrespect Kanak customs, sacred sites or community rules.

Don’t enter tribal land without prior permission.

Don’t walk alone at night in isolated areas or unlit streets.

Don’t leave valuables visible in cars or accommodation.

Don’t use unlicensed taxis or informal transport.

Don’t remove coral, shells or natural souvenirs from beaches or lagoons.

Don’t photograph people or villages without permission.

Don’t ignore cyclone or tsunami warnings.

Don’t hike alone in remote mountainous areas without notifying someone.

Don’t drink untreated tap water in rural regions — use bottled or purified.

Don’t display large amounts of cash in public.

Don’t drive after drinking — police enforce strict limits.

Don’t attempt to bribe officials or police.

Don’t swim alone where strong currents or sharks are known risks.

Don’t film or photograph police, protests or sensitive locations.

Don’t rely solely on card payments — smaller shops may require cash.

Don’t trespass or disturb cultural village grounds.

Don’t act aggressively or loudly — it is considered disrespectful.

Don’t overstay your visa or ignore entry-stamp conditions.

British Embassy - Consulate

British Embassy & Consular Support

The British Embassy provides assistance to UK nationals, including help with passports, emergencies and consular enquiries.

The UK does not have an embassy in New Caledonia. Consular services for UK nationals are handled by:

British Consulate in Nouméa (Honorary Consul) (Services handled under oversight of the British Embassy in Paris / regionally via Australia)

Address: Check with local authorities for the current appointed Honorary Consul details as they may change.

Website: https://www.gov.uk/world/new-caledonia

Primary consular support is via: British High Commission Canberra (Australia)

Address: Commonwealth Avenue, Yarralumla, Canberra ACT 2600, Australia

Telephone: +61 2 6270 6666

Official website: https://www.gov.uk/world/organisations/british-high-commission-canberra

Other Consulates: • None in New Caledonia.

Full list: https://www.gov.uk/world/new-caledonia

The image shown is for illustration only. Always rely on the address and contact details provided above when seeking embassy assistance.

Local Emergency Numbers

Emergency Services & Response Numbers

Use the following numbers for police, fire and medical emergencies.

• General Emergency (Police, Fire, Ambulance): 17 (or 112 from mobile)

• Police: 17

• Ambulance (SAMU): 15

• Fire: 18

Tourist Police & Assistance

Tourist Support & Local Assistance Services

Tourist police and assistance lines can help visitors with safety concerns and local guidance.

• For all emergencies, dial 17 (police) or 112 (mobile).

• For island-specific assistance (Lifou, Ouvéa, Maré), request support from local gendarmerie stations — check with your accommodation for current numbers.

The FCDO

FCDO & Travel Support

Foreign, Commonwealth & Development Office (FCDO) – 24/7 Global Helpline

  • Telephone (from abroad): +44 (0)20 7008 5000

Keep this number stored in your phone and written down separately in case your mobile is lost or stolen.

The UK Foreign, Commonwealth & Development Office (FCDO) provides essential consular support to British nationals abroad. This includes help with lost or stolen passports, information on local laws and legal processes, and guidance during medical issues, crime, or major emergencies. When local circumstances make it difficult to reach a British Embassy or Consulate, travellers can also contact the FCDO’s 24/7 global helpline for immediate advice and support.

https://www.gov.uk/guidance/contact-the-fcdo

Travel Insurance Emergency Line

Travel  Insurance Support & Emergency Assistance

Contact your travel-insurance provider’s 24-hour emergency assistance line immediately in the event of illness, accident, serious injury or theft.

  • Have your policy number, location and a contact telephone number ready when you call.
UK Honorary Consuls

Additional Consular Assistance

Honorary Consuls offer limited support in regions where the British Embassy is not present.

Where applicable, details are listed here: 

Website: https://www.gov.uk/world/new-caledonia

Health & Medical Emergencies

Emergency Medical Care & Support

This information explains how to access urgent medical help and emergency treatment.

Health, Hospitals & GHIC / EHIC in New Caledonia

Using GHIC / EHIC: Global Health Insurance Card/European Health Insurance Card

GHIC/EHIC cards are not valid in New Caledonia. Healthcare standards are good, but medical treatment and evacuation can be expensive. Adequate travel insurance with medical cover is strongly recommended.

NHS / GHIC Information: https://www.nhs.uk/ghic

If you need medical help in New Caledonia:

• Call 15 for medical emergencies or 18 for fire and rescue.

• Treatment is available in public hospitals and private clinics in Nouméa.

• Carry your passport and travel insurance documents.

Healthcare Overview

Local Healthcare System & Treatment Options

Below is an overview of public and private healthcare services, including what travellers can expect when accessing medical care.

Healthcare in New Caledonia is more developed than in many Pacific islands, particularly in Nouméa, but facilities on outlying islands are limited. Serious illness or injury may require evacuation to Australia or New Zealand. Travellers should carry full medical insurance including evacuation cover, and bring essential medications due to limited supply outside urban areas.

Lost or Stolen Passport

Passport Replacement & Emergency Travel Documents

Follow these steps if your passport is lost or stolen, including how to apply for an Emergency Travel Document.

If Your Passport Is Lost Or Stolen

  • Report the loss or theft to the local police as soon as possible and obtain a written report.
  • Contact the British Embassy or the British Consulate General (their contact details are on the tab above, British Embassy - Consulate) for assistance or an Emergency Travel Document (ETD).
  • You can begin some processes online: https://www.gov.uk/emergency-travel-document
  • Notify your travel-insurance provider.

You may need passport photos, proof of travel plans and to pay a fee for the ETD.