Emergency Help Abroad – South Africa

Find essential emergency contacts, medical support details, and British Embassy assistance for South Africa. This guide helps UK travellers stay safe, respond quickly, and manage urgent situations with reliable, up-to-date information.

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Crime & Punishment

Crime & Legal Awareness

A concise overview of the key laws, legal expectations and enforcement practices travellers should understand before visiting South Africa — including behaviours that may be acceptable in the UK but carry stricter penalties or different interpretations abroad.

1. STRICT DRUG, WEAPON & ALCOHOL LAWS

• Possession or use of illegal drugs can result in arrest, fines and imprisonment.

• Drug trafficking carries severe penalties, including long prison sentences.

• Carrying weapons without proper licensing is illegal; certain knives are also restricted.

• Drinking alcohol in public is banned in many cities.

• Drink-driving laws are strict, with random checkpoints common.

2. RESPECT FOR CULTURE, PUBLIC MORALS & ENVIRONMENT

• Respect for local customs is important, especially in rural or traditional communities.

• Offensive gestures or behaviour can escalate quickly.

• Damaging wildlife reserves, national parks or natural habitats is a criminal offence.

• Public indecency or disorderly behaviour can lead to arrest.

• Littering is fined in many municipalities.

3. PUBLIC BEHAVIOUR & CIVIL ORDER

• Police may request identification; carry your passport or a copy.

• High-crime areas exist — particularly in major cities — remain alert and cautious.

• Scam attempts around ATMs, airports and transport hubs are common.

• Avoid protests or political gatherings — these can turn violent.

• Bribery is illegal and attempting it can worsen a situation dramatically.

4. TRAVEL, TRANSPORT & ADMINISTRATIVE OFFENCES

• Public transport varies in safety — avoid unregulated minibuses or unofficial taxis.

• Driving without the correct licence or insurance can lead to fines or vehicle impoundment.

• Speeding, using mobile phones while driving and seatbelt violations are enforced.

• Carjacking risks exist; keep doors locked and windows closed.

• Overstaying your visa can result in bans on re-entry.

5. PHOTOGRAPHY, DRONE & SECURITY RESTRICTIONS

• Drones require permission in many national parks and airports — unauthorised use can lead to fines.

• Photographing military bases, police stations or security facilities is restricted.

• Be cautious photographing people without permission, especially in rural communities.

• Some wildlife areas restrict flash photography for safety.

6. ENVIRONMENTAL & SAFETY LAWS

• Feeding wildlife (including baboons and monkeys) is illegal and dangerous.

• Swimming in restricted beaches or shark-risk zones can result in fines.

• Lighting fires outside designated areas is prohibited.

• Removing plants, shells or natural materials from reserves is illegal.

• Entering closed-off hiking trails or unsafe coastal areas is prohibited.

7. RESPECT FOR NATURE, CULTURE & HERITAGE SITES

• Damaging or removing artefacts, stones or natural materials from heritage locations is illegal.

• Trespassing on private rural land or protected reserves can lead to arrest.

• Approaching wildlife too closely endangers both you and the animals.

• Purchasing souvenirs made from endangered species is illegal.

What You Shouldn’t Do!

What You Shouldn’t Do - Behaviours Travellers Should Avoid.

These are important behaviours and actions to avoid to stay respectful, safe and aligned with local expectations. Remember that what feels everyday or familiar in the UK may follow different norms and expectations in South Africa.

Don’t walk around with phones or valuables visible, especially in city centres, transport hubs or quieter streets.

Don’t ignore local advice about safe and unsafe areas, as cities can vary dramatically from street to street.

Don’t leave bags or belongings unattended in cars, even briefly; keep items locked away and out of sight.

Don’t rely on walking long distances at night, and arrange trusted transport instead.

Don’t swim at beaches without checking local conditions, especially where strong currents, rip tides or shark warnings may apply.

Don’t feed or approach wildlife, including baboons, which can become aggressive if accustomed to food.

Don’t purchase wildlife products, ivory or suspicious souvenirs, as this contributes to illegal trade and strict penalties apply.

Don’t ignore sun protection, as UV levels are high and burns happen quickly.

Don’t drive with windows fully open in high-risk areas, and lock doors at all times when travelling.

Don’t pick up hitchhikers, even if they appear stranded, for personal safety reasons.

Don’t visit townships or remote areas without a knowledgeable guide, especially if unfamiliar with the surroundings.

Don’t underestimate distances or travel times, as South Africa is large and rural roads vary in condition.

Don’t use unofficial taxis, and choose reputable services or app-based options.

Don’t carry large amounts of cash, and use ATMs inside secure locations like malls.

Don’t wander off marked trails in national parks, where wildlife encounters can be dangerous.

Don’t drink and drive, as enforcement is strict and roads can be unpredictable at night.

Don’t ignore advice about water safety, as some areas may have quality issues or temporary restrictions.

Don’t be careless with fire in rural regions, especially during dry seasons.

Don’t film or photograph people without permission, particularly in rural communities where privacy is valued.

Don’t underestimate local safety briefings, whether for safaris, beaches or city tours.

British Embassy - Consulate

British Embassy & Consular Support

The British Embassy provides assistance to UK nationals, including help with passports, emergencies and consular enquiries.

British High Commission Pretoria (Main Office)

Address: 255 Hill Street, Arcadia, Pretoria Telephone: +27 (0)12 421 7500 

Official website: https://www.gov.uk/world/south-africa

Other Consulates:

• Cape Town • Durban

Full list: https://www.gov.uk/world/south-africa

The image shown is for illustration only. Always rely on the address and contact details provided above when seeking embassy assistance.

Local Emergency Numbers

Emergency Services & Response Numbers

Use the following numbers for police, fire and medical emergencies.

• All Emergencies: 112

• Police: 10111

• Ambulance / Medical: 10177

• Fire Brigade: 10177

Tourist Police & Assistance

Tourist Support & Local Assistance Services

Tourist police and assistance lines can help visitors with safety concerns and local guidance.

• Cape Town Tourism Safety Line: +27 21 487 6800

• Johannesburg Tourism Helpline: varies by district (check local hotel/guide).

The FCDO

FCDO & Travel Support

Foreign, Commonwealth & Development Office (FCDO) – 24/7 Global Helpline

  • Telephone (from abroad): +44 (0)20 7008 5000

Keep this number stored in your phone and written down separately in case your mobile is lost or stolen.

The UK Foreign, Commonwealth & Development Office (FCDO) provides essential consular support to British nationals abroad. This includes help with lost or stolen passports, information on local laws and legal processes, and guidance during medical issues, crime, or major emergencies. When local circumstances make it difficult to reach a British Embassy or Consulate, travellers can also contact the FCDO’s 24/7 global helpline for immediate advice and support.

https://www.gov.uk/guidance/contact-the-fcdo

Travel Insurance Emergency Line

Travel  Insurance Support & Emergency Assistance

Contact your travel-insurance provider’s 24-hour emergency assistance line immediately in the event of illness, accident, serious injury or theft.

  • Have your policy number, location and a contact telephone number ready when you call.
UK Honorary Consuls

Additional Consular Assistance

Honorary Consuls offer limited support in regions where the British Embassy is not present.

If relevant, details can be found via: https://www.gov.uk/world/south-africa

Health & Medical Emergencies

Emergency Medical Care & Support

This information explains how to access urgent medical help and emergency treatment.

Using GHIC / EHIC:  Global Health Insurance Card/European Health Insurance Card

Not valid in South Africa — all treatment must be paid for. Private hospitals can be expensive; full travel insurance is essential.

NHS / GHIC Information: https://www.nhs.uk/ghic

If you need medical help in South Africa: 

• Call 10177 or 112 for emergencies. 

• Major cities have high-standard private hospitals. 

• Carry your passport, insurance policy number and payment method.

Healthcare Overview

Local Healthcare System & Treatment Options

Below is an overview of public and private healthcare services, including what travellers can expect when accessing medical care.

South Africa has excellent private hospitals, particularly in major cities like Johannesburg, Cape Town and Durban. Public hospitals vary in standard and can be very busy. Visitors must usually pay upfront for treatment, and medical evacuation can be extremely expensive, making comprehensive travel insurance essential. Rural and wildlife areas may have limited facilities, so plan accordingly when travelling outside major cities.

Lost or Stolen Passport

Passport Replacement & Emergency Travel Documents

Follow these steps if your passport is lost or stolen, including how to apply for an Emergency Travel Document.

If Your Passport Is Lost Or Stolen

  • Report the loss or theft to the local police as soon as possible and obtain a written report.
  • Contact the British Embassy or the British Consulate General (their contact details are on the tab above, British Embassy - Consulate) for assistance or an Emergency Travel Document (ETD).
  • You can begin some processes online: https://www.gov.uk/emergency-travel-document
  • Notify your travel-insurance provider.

You may need passport photos, proof of travel plans and to pay a fee for the ETD.