Emergency Help Abroad – Vanuatu

A straightforward emergency guide for UK travellers visiting Vanuatu, giving fast access to essential contact numbers, consular help, medical services and key safety information so you can travel with confidence and peace of mind.

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Crime & Punishment

Crime & Legal Awareness

A concise overview of the key laws, legal expectations and enforcement practices travellers should understand before visiting Vanuatu — including behaviours that may be acceptable in the UK but carry stricter penalties or different interpretations abroad.

1. STRICT DRUG, WEAPON & ALCOHOL LAWS

• Possession or trafficking of illegal drugs is taken very seriously, and penalties are severe.

• Carrying weapons, knives or military-style items without permission is illegal.

• Drink-driving is strictly enforced; penalties include fines, arrest and vehicle seizure.

• Public drunkenness or alcohol-related disorder can lead to police intervention.

• Supplying alcohol to minors or drinking in restricted areas may result in fines.

2. RESPECT FOR CULTURE, PUBLIC MORALS & ENVIRONMENT

• Vanuatu’s culture places strong emphasis on respect; inappropriate dress or behaviour — especially in villages — can cause serious offence.

• Many villages have their own rules (kastom) which must be respected; ignoring them may lead to conflict.

• Public indecency or offensive behaviour is prohibited.

• Littering or damaging beaches, natural pools or cultural sites may result in fines or community intervention.

• Removing cultural items, carvings or property from villages without permission is illegal.

3. PUBLIC BEHAVIOUR & CIVIL ORDER

• Violent crime, including robbery and assault, occurs in some urban areas — especially at night.

• Police may request identification — carry your passport or a photocopy of your passport and entry stamp.

• Avoid public demonstrations or political gatherings; they may attract unwanted attention.

• Street disputes or aggressive behaviour can escalate quickly in crowded areas.

• Theft is common in busy markets — keep valuables secure.

4. TRAVEL, TRANSPORT & ADMINISTRATIVE OFFENCES

• Driving without a valid licence or rental documentation is illegal.

• Road conditions vary widely — accidents must be reported to police.

• Travelling at night, especially on unlit rural roads, is not recommended due to safety risks.

• Using unlicensed taxis or informal transport is risky and may lead to disputes.

• Overstaying your visa or failing to comply with entry rules can result in fines or delays.

5. PHOTOGRAPHY, DRONE & SECURITY RESTRICTIONS

• Photographing people — especially in villages — requires permission out of respect for local customs.

• Drones require authorisation; unauthorised drone use may lead to confiscation or penalties.

• Avoid photographing police stations, government buildings or security facilities.

• Some cultural ceremonies, sacred places or tribal lands forbid photography entirely.

• Filming disputes, accidents or sensitive community events may cause offence or conflict.

6. ENVIRONMENTAL & SAFETY LAWS

• Removing coral, shells, stones or marine life from beaches and reefs is illegal.

• Wildlife feeding, especially in marine parks or natural reserves, is prohibited.

• Entering protected or kastom lands without permission may result in fines.

• Open fires on beaches or forested areas require permission and may be restricted.

• Ignoring safety advice near active volcanoes, hot springs or unstable cliffs can be life-threatening.

7. RESPECT FOR NATURE, CULTURE & HERITAGE SITES

• Climbing or disturbing sacred sites, ceremonial platforms or village structures is forbidden.

• Removing natural materials or artefacts from heritage areas is illegal.

• Damaging traditional buildings, carvings or community property is taken very seriously.

• Trespassing into village lands or cultural zones without approval can result in confrontation.

• Disregarding conservation rules in national parks or near volcanic zones may result in fines.

What You Shouldn’t Do!

What You Shouldn’t Do - Behaviours Travellers Should Avoid.

These are important behaviours and actions to avoid to stay respectful, safe and aligned with local expectations. Remember that what feels everyday or harmless in the UK may be understood quite differently in Vanuatu.

Don’t buy, use or transport illegal drugs.

Don’t disrespect kastom rules or village traditions.

Don’t wear revealing clothing in villages or community spaces.

Don’t walk alone at night in Port Vila or Luganville.

Don’t use unlicensed taxis or informal transport.

Don’t take photos of locals without permission.

Don’t remove shells, coral or natural souvenirs from beaches.

Don’t attempt to enter private or village land without permission.

Don’t ignore active volcano warnings or safety advice.

Don’t swim alone — currents and marine hazards can be dangerous.

Don’t leave valuables visible in cars or accommodation.

Don’t rely solely on card payments — cash is widely needed.

Don’t drink untreated tap water unless advised it’s safe.

Don’t engage in disputes — always stay calm and request help.

Don’t film or photograph government or security buildings.

Don’t hike alone in remote areas without a guide.

Don’t drive after drinking — penalties are strict.

Don’t show large amounts of cash in public.

Don’t attempt to bribe officials or authorities.

Don’t overstay your visa or ignore entry/exit stamp rules.

British Embassy - Consulate

British Embassy & Consular Support

The British Embassy provides assistance to UK nationals, including help with passports, emergencies and consular enquiries.

The UK does not have an embassy in Vanuatu. Consular services for UK nationals are provided by:

British High Commission Port Vila (Remote Assistance via Solomon Islands / Fiji Networks) For all consular help, contact:

British High Commission Suva (Fiji)

Address: 158 Princes Road, Tamavua, Suva, Fiji

Telephone: +679 322 9100

Official website: https://www.gov.uk/world/organisations/british-high-commission-suva

Other Consulates:
• None in Vanuatu.

Full list: https://www.gov.uk/world/vanuatu

The image shown is for illustration only. Always rely on the address and contact details provided above when seeking embassy assistance.

Local Emergency Numbers

Emergency Services & Response Numbers

Use the following numbers for police, fire and medical emergencies.

• General Emergency (Police, Fire, Ambulance): 111

• Police: 111

• Ambulance: 115

• Fire: 113

Tourist Police & Assistance

Tourist Support & Local Assistance Services

Tourist police and assistance lines can help visitors with safety concerns and local guidance.

• For all emergencies involving tourists, call 111.

• For regional assistance — especially in remote islands — ask your accommodation for current local numbers.

The FCDO

FCDO & Travel Support

Foreign, Commonwealth & Development Office (FCDO) – 24/7 Global Helpline

  • Telephone (from abroad): +44 (0)20 7008 5000

Keep this number stored in your phone and written down separately in case your mobile is lost or stolen.

The UK Foreign, Commonwealth & Development Office (FCDO) provides essential consular support to British nationals abroad. This includes help with lost or stolen passports, information on local laws and legal processes, and guidance during medical issues, crime, or major emergencies. When local circumstances make it difficult to reach a British Embassy or Consulate, travellers can also contact the FCDO’s 24/7 global helpline for immediate advice and support.

https://www.gov.uk/guidance/contact-the-fcdo

Travel Insurance Emergency Line

Travel  Insurance Support & Emergency Assistance

Contact your travel-insurance provider’s 24-hour emergency assistance line immediately in the event of illness, accident, serious injury or theft.

  • Have your policy number, location and a contact telephone number ready when you call.
UK Honorary Consuls

Additional Consular Assistance

Honorary Consuls offer limited support in regions where the British Embassy is not present.

Where applicable, details are listed here: 

Website: https://www.gov.uk/world/vanuatu

Health & Medical Emergencies

Emergency Medical Care & Support

This information explains how to access urgent medical help and emergency treatment.

Health, Hospitals & GHIC / EHIC in Vanuatu

Using GHIC / EHIC:  Global Health Insurance Card/European Health Insurance Card

GHIC/EHIC coverage is not accepted in Vanuatu. Medical services vary between islands, and serious cases may require evacuation to Australia or New Zealand — making comprehensive travel insurance essential.

NHS / GHIC Information: https://www.nhs.uk/ghic

If you need medical help in Vanuatu:

• Call 112 for emergencies.

• Seek treatment at Vila Central Hospital in Port Vila or reputable private clinics.

• Carry your passport, insurance details and necessary medications.

Healthcare Overview

Local Healthcare System & Treatment Options

Below is an overview of public and private healthcare services, including what travellers can expect when accessing medical care.

Healthcare in Vanuatu ranges from basic urban hospitals to very limited rural facilities. While Port Vila has the best resources, medical care can be minimal elsewhere and evacuation is often required for serious conditions. Travellers should have comprehensive insurance including emergency flights, and bring essential medication as supplies can be inconsistent across the islands.

Lost or Stolen Passport

Passport Replacement & Emergency Travel Documents

Follow these steps if your passport is lost or stolen, including how to apply for an Emergency Travel Document.

If Your Passport Is Lost Or Stolen

  • Report the loss or theft to the local police as soon as possible and obtain a written report.
  • Contact the British Embassy or the British Consulate General (their contact details are on the tab above, British Embassy - Consulate) for assistance or an Emergency Travel Document (ETD).
  • You can begin some processes online: https://www.gov.uk/emergency-travel-document
  • Notify your travel-insurance provider.

You may need passport photos, proof of travel plans and to pay a fee for the ETD.