Emergency Help Abroad – Vietnam

Access key emergency contacts, medical support details, and British Embassy assistance for Vietnam. This guide helps UK travellers stay safe, respond quickly, and handle urgent situations with trusted local information.

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Crime & Punishment

Crime & Legal Awareness

A concise overview of the key laws, legal expectations and enforcement practices travellers should understand before visiting Vietnam — including behaviours that may be acceptable in the UK but carry stricter penalties or different interpretations abroad.

1. STRICT DRUG, WEAPON & ALCOHOL LAWS

• Vietnam has extremely strict drug laws — possession, use or trafficking of illegal drugs can lead to long prison sentences and, for serious trafficking offences, the death penalty. 

• Even small amounts of illegal substances can result in arrest, detention and prosecution.

• Carrying weapons, including certain knives or pepper sprays, is illegal without lawful justification.

• Drink-driving is heavily enforced; penalties include substantial fines and possible imprisonment.

• Public drunkenness that causes disturbance can lead to police intervention.

2. RESPECT FOR CULTURE, PUBLIC MORALS & ENVIRONMENT

• Vietnam is generally conservative; modest dress is expected in temples, pagodas and rural areas.

• Disrespect towards religious objects, altars or ancestral shrines can cause serious offence.

• Public displays of affection may be frowned upon, especially outside major cities.

• Littering in cities, countryside or coastal areas is an offence and can attract fines.

• Graffiti, vandalism or damage to public property, heritage sites or war memorials is a criminal offence.

3. PUBLIC BEHAVIOUR & CIVIL ORDER

• Police can request identification; travellers should carry their passport or a copy.

• Aggressive behaviour in bars, clubs or on the street can quickly draw police attention.

• Scams occur around tourist areas, taxis and some tour operators — always check prices and licences. 

• Participation in political protests or demonstrations is strongly discouraged and may lead to arrest.

• Offering bribes to police or officials is illegal and can make matters worse.

4. TRAVEL, TRANSPORT & ADMINISTRATIVE OFFENCES

• Riding motorbikes or scooters without the correct licence or helmet is illegal and can invalidate insurance.

• Traffic rules are enforced; serious accidents can lead to criminal charges, particularly if alcohol is involved.

• Using unlicensed taxis, motorbike taxis or ride services can be risky — choose reputable companies.

• Overstaying your visa or e-visa can result in fines, detention and delays at departure. 

• Crossing borders illegally or entering restricted border regions without permission is a criminal offence.

5. PHOTOGRAPHY, DRONE & SECURITY RESTRICTIONS

• Photographing or filming military sites, border installations, some government buildings and security personnel is prohibited. 

• Drone use is regulated; unlicensed or unsafe flying, especially near airports or military areas, can lead to confiscation and fines.

• In some temples and pagodas photography is restricted — always respect local signage.

• Taking close-up photos of individuals, especially in ethnic minority communities, should be done only with permission.

6. ENVIRONMENTAL & SAFETY LAWS

• Removing coral, shells or sand from beaches and marine areas is prohibited in protected zones. 

• Lighting fires or barbecues in forests or rural areas without authorisation can lead to fines, particularly in dry season.

• Swimming in unsafe rivers, waterfalls or restricted coastal areas may be banned for safety reasons.

• Feeding or disturbing wildlife, especially in national parks, is not permitted.

7. RESPECT FOR NATURE, CULTURE & HERITAGE SITES

• Climbing on, sitting on or damaging monuments, pagodas or ancient structures is prohibited.

• Entering roped-off or closed sections of temples, caves or historical sites can lead to fines.

• Removing artefacts, stones or pottery fragments from archaeological locations is illegal.

• Buying souvenirs made from endangered species (such as certain reptiles, birds or ivory) is illegal and items may be confiscated.

What You Shouldn’t Do!

What You Shouldn’t Do - Behaviours Travellers Should Avoid.

These are important behaviours and actions to avoid to stay respectful, safe and aligned with local expectations. Remember that what feels relaxed or routine in the UK may not align with local customs or regulations in Vietnam.

Don’t cross roads without watching local traffic patterns, as cars and scooters rarely stop; move steadily and predictably so drivers can weave around you.

Don’t wear revealing clothing at temples, pagodas or ancestral shrines, and always cover shoulders and knees when entering sacred areas.

Don’t lose your temper or raise your voice in public, as calm interactions and patience are highly valued in Vietnamese culture.

Don’t touch people on the head, especially children, as the head is considered spiritually significant.

Don’t assume tap water is safe to drink, and use bottled or filtered water for drinking and brushing teeth.

Don’t underestimate traffic on rented scooters, and avoid riding without a proper licence, helmet or insurance — accidents are common.

Don’t leave belongings on café chairs or exposed in taxis, as opportunistic theft can occur in busy urban areas.

Don’t take photos of military sites, border posts or police facilities, where photography may be restricted or sensitive.

Don’t accept unusually cheap tour offers or transport deals, which can involve hidden costs, detours to shops or scams.

Don’t swim in restricted or unsafe waters, especially near rivers with strong currents or where signs warn of pollution or hazards.

Don’t buy or consume illegal drugs, as possession and trafficking carry severe penalties.

Don’t step on offerings placed on pavements or outside shops, as these are part of daily spiritual rituals and should be avoided.

Don’t bargain aggressively or disrespectfully in markets, where polite negotiation is expected but should stay friendly.

Don’t expect strict queuing etiquette everywhere, but avoid pushing and maintain personal space where possible.

Don’t disrespect altars inside homes or shops, such as touching statues, moving candles or blocking incense.

Don’t rely solely on card payments, particularly in rural areas where cash remains essential.

Don’t wander into agricultural land or private property, especially rice paddies, without permission.

Don’t ignore weather warnings during monsoon season, where heavy rain and flooding can disrupt travel quickly.

Don’t accept motorbike rides from unregulated drivers, unless using reputable apps or pre-agreed providers.

Don’t underestimate food hygiene differences, and choose busy street stalls with good turnover to reduce the risk of illness.

British Embassy - Consulate

British Embassy & Consular Support

The British Embassy provides assistance to UK nationals, including help with passports, emergencies and consular enquiries.

British Embassy Hanoi (Main Office)

Address: Central Building, 4th Floor, 31 Hai Ba Trung, Cua Nam Ward, Hanoi, Vietnam

Telephone: +84 (0)24 3936 0500

Official website: https://www.gov.uk/world/vietnam

British Consulate General Ho Chi Minh City

Address: 25 Le Duan Street, District 1, Ho Chi Minh City, Vietnam

Telephone: +84 (0)28 3825 1380

Official information: https://www.gov.uk/world/organisations/british-consulate-general-ho-chi-minh-city

Full list: https://www.gov.uk/world/vietnam

Local Emergency Numbers

Emergency Services & Response Numbers

Use the following numbers for police, fire and medical emergencies.

• Police: 113

• Fire: 114

• Ambulance / Medical Emergency: 115

• National Search & Rescue: 112

Tourist Police & Assistance

Tourist Support & Local Assistance Services

Tourist police and assistance lines can help visitors with safety concerns and local guidance.

• Tourist Support & Information (selected tourist areas): (054) 384 7232 or 0914 050 005

• Hotels and reputable tour operators often provide additional local emergency contacts — keep these with your documents.

The FCDO

FCDO & Travel Support

Foreign, Commonwealth & Development Office (FCDO) – 24/7 Global Helpline

  • Telephone (from abroad): +44 (0)20 7008 5000

Keep this number stored in your phone and written down separately in case your mobile is lost or stolen.

The UK Foreign, Commonwealth & Development Office (FCDO) provides essential consular support to British nationals abroad. This includes help with lost or stolen passports, information on local laws and legal processes, and guidance during medical issues, crime, or major emergencies. When local circumstances make it difficult to reach a British Embassy or Consulate, travellers can also contact the FCDO’s 24/7 global helpline for immediate advice and support.

https://www.gov.uk/guidance/contact-the-fcdo

Travel Insurance Emergency Line

Travel  Insurance Support & Emergency Assistance

Contact your travel-insurance provider’s 24-hour emergency assistance line immediately in the event of illness, accident, serious injury or theft.

  • Have your policy number, location and a contact telephone number ready when you call.
UK Honorary Consuls

Additional Consular Assistance

Honorary Consuls offer limited support in regions where the British Embassy is not present.

If relevant, details of any UK Honorary Consuls or additional offices in Vietnam can be found via:

https://www.gov.uk/world/vietnam

Health & Medical Emergencies

Emergency Medical Care & Support

This information explains how to access urgent medical help and emergency treatment.

Using GHIC / EHIC:  Global Health Insurance Card/European Health Insurance Card

Vietnam is not part of the GHIC/EHIC scheme — these cards do not give you free or reduced-cost state healthcare here. You will need to pay for treatment and claim back through your travel insurer if covered.

NHS / GHIC Information: https://www.nhs.uk/ghic nhs.uk

If you need medical help in Vietnam:

• In a life-threatening emergency, call 115 for an ambulance.

• For non-urgent issues, go to reputable private clinics or international hospitals in major cities such as Hanoi, Ho Chi Minh City and Da Nang.

• Carry your passport, insurance documents and a credit or debit card for payment.

Healthcare Overview

Local Healthcare System & Treatment Options

Below is an overview of public and private healthcare services, including what travellers can expect when accessing medical care.

Vietnam offers a mixture of public hospitals and higher-standard private or international clinics in major cities. Standards of care in international facilities are generally good, but treatment is often expensive and payment is usually required upfront. Rural areas may have limited medical services and basic facilities only. Because GHIC/EHIC are not valid in Vietnam, comprehensive travel insurance — including medical treatment, medical evacuation and repatriation — is essential for UK travellers.

Lost or Stolen Passport

Passport Replacement & Emergency Travel Documents

Follow these steps if your passport is lost or stolen, including how to apply for an Emergency Travel Document.

If Your Passport Is Lost Or Stolen

  • Report the loss or theft to the local police as soon as possible and obtain a written report.
  • Contact the British Embassy or the British Consulate General (their contact details are on the tab above, British Embassy - Consulate) for assistance or an Emergency Travel Document (ETD).
  • You can begin some processes online: https://www.gov.uk/emergency-travel-document
  • Notify your travel-insurance provider.

You may need passport photos, proof of travel plans and to pay a fee for the ETD.